• Creates, owns, and manages the Customer experience. Supports the new business opportunities and income streams as well as developing the communication with our customers. • As the external contact window, provide good customer experience and deliver high service standard to our tenants and visitors, including clarification of tenants’ queries, coordination to provide free and non-free daily services. • As the internal contact window, coordinate with all internal co-workers to implement high quality daily customer services • Assist to secure customer satisfaction rate, with the implementation of customer service plan, regular interaction, and communication with customers, continuously improvement of service quality. • Formulate customer service work plans, standards, expenses, and related annual budgets • Document filing and update on regular basis • Operational performance analysis and report • Build up the standard operational process and secure daily operation of reception area at office lobbies base on related procedures and processes. Deal with emergency, notify and coordinate relevant department • Cooperate with MU Leasing and Finance on the collection and refund of tenants' rent, property fees and other related expenses • Work with TC, FM, CO and other departments to follow up tenant decoration. • Assist CS Leader to handle tenant complaints. • Create and manage customized events and marketing activities together with our Partners, meeting places and IKEA and follow them up. • Other position-related tasks assigned by line manager.